RETURNS AND REFUNDS
HOW DO I START THE PROCESS OF RETURNING MY ORDER FOR A REFUND OR EXCHANGE?
PLEASE CONTACT OUR TEAM BY EMAILING US AT THE ADDRESS INDICATED ABOVE BEFORE SENDING US YOUR PACKAGE. IF YOU SEND US AN ITEM FOR RETURN OR EXCHANGE WITHOUT CONTACTING US FIRST, WE CANNOT GUARANTEE THAT YOUR REQUEST WILL BE PROCESSED.
HOW LONG AFTER MY ORDER CAN I SUBMIT A RETURN OR EXCHANGE REQUEST?
RETURN OR EXCHANGE REQUESTS MUST BE MADE WITHIN 14 DAYS OF THE DATE YOUR ORDER IS RECEIVED.
DO YOU ACCEPT PRODUCT RETURNS IN ANY CONDITION?
ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING, WITH TAGS ATTACHED. RETURNED ITEMS CANNOT BE WASHED, WORN, USED, OR ALTERED IN ANY WAY.
CAN I RETURN AN ITEM RECEIVED IN A BUNDLE FOR A REFUND?
NO. IF YOU WISH TO RETURN AN ITEM RECEIVED IN A BUNDLE FOR A REFUND, YOU MUST RETURN THE ENTIRE BUNDLE. PARTIAL REFUNDS WILL NOT BE GIVEN FOR ITEMS IN A BUNDLE UNLESS THE ITEM IN QUESTION HAS PROVEN DAMAGE.
WHO PAYS FOR MY RETURN?
YOU MUST BE RESPONSIBLE FOR THE RETURN SHIPPING COSTS, EXCEPT IN CASES WHERE WE ARE RESPONSIBLE FOR THE CAUSE OF THE RETURN OR EXCHANGE (SEE "DAMAGED, INCORRECT OR INCOMPLETE ORDERS").
HOW LONG DOES IT TAKE TO GET A REFUND FOR MY RETURNED ITEM?
PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ITEM TO BE PROCESSED. REFUNDS TYPICALLY TAKE 5-8 BUSINESS DAYS TO REPORT TO YOUR ACCOUNT ONCE THEY HAVE BEEN PROCESSED, BUT CAN SOMETIMES TAKE UP TO 10 BUSINESS DAYS.
DAMAGED, INCORRECT OR INCOMPLETE ORDERS
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED, INCORRECT OR INCOMPLETE?
IF YOUR ITEM ARRIVED DAMAGED, OR IF YOU RECEIVED AN INCORRECT ITEM, WE WILL NEED PHOTOS TO VERIFY THE DAMAGE AND/OR TO CONFIRM WHICH INCORRECT ITEM WAS SHIPPED. THIS HELPS US UNDERSTAND WHAT WENT WRONG AND ALLOWS US TO AVOID SIMILAR PROBLEMS FOR YOU AND OTHER CUSTOMERS IN THE FUTURE.
WE CAN ONLY PROCESS A REFUND OR EXCHANGE FOR DAMAGED AND/OR INCORRECT ITEMS WITHIN 60 DAYS OF THE DATE THE ORDER IS RECEIVED.
Once we receive the photos, we will send you a return label by email. Once the affected item has been returned to our warehouse, we will send you a replacement item. Please contact our team immediately by sending us an email at the address listed above. We will resolve your issue as soon as possible!
WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO MERCHANDISE ONCE IT HAS BEEN WORN, USED OR WASHED.
WHAT IF THE ITEM I ORDERED ARRIVES AND DOESN'T LOOK LIKE THE SHOP PHOTO?
Often, the images used on the store are digital mockups of what the product is supposed to look like. This usually varies once the product is created and shipped.
PLEASE CONTACT OUR TEAM IF YOU THINK THE PRODUCT YOU RECEIVED IS SIGNIFICANTLY DIFFERENT FROM THE DIGITAL MOCKUP IN THE SHOP. PLEASE BE SURE TO SEND A PHOTO OR TWO SO OUR TEAM CAN SEE THE DIFFERENCE AND BETTER ASSIST YOU.